1. omfattning

Denna garantipolicy gäller för LED-displayprodukter (”Produkter”) som köpts directly from Shenzhen DOIT VISION Co., Ltd (”DOIT VISION”) och fortfarande inom den garantiperiod som anges för den beställningen.

Products purchased from unauthorized resellers, grey-market channels, or third parties without DOIT VISION confirmation are inte covered under this policy — except that we still provide free online technical guidance for DOIT VISION–manufactured hardware when we can identify the product.

2. Täckningsperiod

Standardgarantin är 2 år från leverans unless the Proforma Invoice (PI) or the applicable product page states otherwise.

Utvalda serier (till exempel vissa hyres- eller projektkonfigurationer) kan erbjuda längre täckning — upp till 5 år när det anges skriftligen på PI, kontrakt eller produktdokumentation.

Warranty start date is the shipment date on DOIT VISION shipping documents, unless the PI defines a different start (for example arrival or commissioning date for a named project).

Always check your PI. If the website and the PI disagree on warranty length, the PI controls.

Series-specific terms. Standard cover is 2 years on Matrix 500, Lite, Flex, COB Pro, COB Beta, COB Poster, MIP, Block, Brick, Square 960, Square 1000, FO, LED Film and LED posters. X-1000 carries 3 years. Holographic carries 1 year. Extended cover to 3 or 5 years is available on selected series — for example COB Poster at 5–10% additional cost — when stated on the PI.

3. Vad som täcks

Subject to this policy, DOIT VISION will repair or replace Products (or defective parts) that fail due to defects in materials or workmanship under normal use, when installed and operated according to the product manual and our written instructions.

Coverage typically includes LED modules/cabinets and DOIT VISION–supplied control hardware that form part of the original delivery, as listed on the packing list / PI.

4. Vad som ogiltigförklarar garantin/undantagen

Garantin täcker inte skador eller fel orsakade av:

1. Felaktig installation, missbruk, försummelse, missbruk, olycka eller användning i strid med bruksanvisningen
2. Strömstörningar, felaktig strömförsörjning, blixtnedslag, brand, översvämning eller andra force majeure-händelser
3. Repair, modification, or servicing by anyone other than DOIT VISION or a service party we authorize in writing
4. Tillbehör från tredje part som påverkar prestanda, säkerhet eller tillförlitlighet
5. Normal aging — including gradual brightness loss and color shift consistent with LED technology over time — or lack of reasonable maintenance
6. Consumables and cabling unless expressly included in writing (connectors, network/fiber cables, power cords, signal cables, aviation plugs, and similar wire goods)
7. Kosmetiska problem som inte påverkar funktionen
8. Utgången garantiperiod

5. Hur man gör en ansökan

6. Reparationslogistik

Reparation vid retur till fabrik

För bekräftade tillverkningsfel inom garantin:

• The customer typically bears freight, insurance, duties, and customs clearance for shipping the defective unit or parts till fabriken
• Efter reparation eller utbyte, DOIT VISION-björnar enkelriktad outbound freight back to the customer (standard shipping method we select unless otherwise agreed)
• Tariffs and import formalities on the return leg remain the customer’s responsibility unless the PI states otherwise

Delbyte

Where practical, we may ship spare modules or parts instead of requiring a full cabinet return. Spares ratios and standby parts for large projects should be agreed on the PI (commonly planned as a percentage of screen area).

7. Reservdelar och förbrukningsartiklar

Warranty repair does not by itself create an obligation to stock local inventory. For touring rental fleets and large fixed installs, we recommend agreeing spare modules from the same LED bin / batch at order time.

Förbrukningsvaror som listas i avsnitt 4 är undantagna om inte PI:n uttryckligen inkluderar dem.

8. Teknisk support online

DOIT VISION provides free online technical support for products we manufacture — including configuration of common control systems we support, basic troubleshooting, and guidance on module replacement — whether or not the unit was purchased directly from us, when we can verify it is our product.

Support does not extend to unpaid on-site labor, third-party structure design, or content creation unless separately contracted.

9. Regionaltrafik (USA)

För projekt som behöver lokal samordning i USA, kontakta vårt amerikanska representationskontor:

• DOIT VISION US representationskontor - /oss/
• Garantianspråk startar fortfarande via e-post till info@doitvision.com so Shenzhen engineering and factory records stay aligned

The US office is a representative presence for coordination and field support pathways — not a separate manufacturer warranty issuer unless your PI names a different contracting entity.

10. Relation till PI / kontrakt

This page is the general warranty policy for website readers. Your order may include project-specific warranty language, extended years, on-site clauses, or spare-parts commitments. If this page conflicts with your signed PI or sales contract, the signed document controls.

Se även Användarvillkor (användning av webbplatsen) och Sekretesspolicy (datahantering för skadeanmälningar).

11. Tillämplig lag

Unless your PI or sales contract states otherwise, warranty disputes related to Products supplied by Shenzhen DOIT VISION Co., Ltd are governed by the laws of the People’s Republic of China, and shall be submitted to the competent courts in Shenzhen, People’s Republic of China.

12. Kontakt

• Garantianspråk och teknisk support: info@doitvision.com
• Huvudkontor: 1110, Jingting Building, Huaxia Road, Guangming District, Shenzhen, Kina
• Amerikansk samordning: /oss/